Our Halls abide with the Universities UK code of practice

University of Southampton halls abide by the UUK code of practice for the Management of Student Housing.

What does abiding by the code mean?

The Student Accommodation Code has been designed to protect your rights to safe, good quality University accommodation and to make sure you get the best out of your time living in university residences. University of Southampton Residences have signed up to the code as part of our commitment to raising the standard of student accommodation.

What does the UUK Student accommodation code cover?

The code covers your rights to live in safe and good quality accommodation. It outlines key expectations of what university accommodation providers 

• A healthy and safe environment
• Timely repairs and maintenance
• A clean and pleasant living environment
• A formal, contractual relationship with your landlord
• Access to health and wellbeing services
• A living environment free from anti-social behaviour

The UUK website provides full details of the Student Accommodation Code 

Complaints

In order to abide by the code we provide all residents with details of the complaints procedure should you believe the University of Southampton halls accommodation does not comply with the Student Accommodation code. These details can be found in section 16 of the Agreement of Halls accommodation, which forms part of a legally binding contract for your University of Southampton accommodation, or is outlined below.

The complaints process is as follows:

 • In the first instance, if you are unhappy with your Accommodation, you should let us know within 30 days of the event or issue arising, by sending an email to accommodation@soton.ac.uk.

• If you remain dissatisfied with the resolution provided by us you may raise a complaint about the Accommodation by following the University’s Regulations Governing Student Complaints which can be found at the following link: www.southampton.ac.uk/studentadmin/appealscomplaints/for-students.page 

• If after following the full procedure set out in the University’s Regulations Governing Student Complaints the matter has not been resolved to your satisfaction you may make a complaint to the Office of the Independent Adjudicator.