Our Halls abide with the Universities UK code of practice

University of Southampton halls abide by the UUK code of practice for the Management of Student Housing.

What does abiding by the code mean?

The Student Accommodation Code has been designed to protect your rights to safe, good quality University accommodation and to make sure you get the best out of your time living in university residences. University of Southampton Residences have signed up to the code as part of our commitment to raising the standard of student accommodation.

What does the UUK Student accommodation code cover?

The UUK Accommodation Code of Practice sets out the standards you can expect when living in our halls of residence. We adhere to all 14 sections of the Code, covering everything from your contract and wellbeing to safety, security and sustainability. 

Together, these standards help ensure you have a safe, supportive and high-quality student living experience.

1. Administration, Governance & Compliance

How we make sure your accommodation meets national standards and delivers a high-quality living experience.

2. Your Contract & Living in Halls (Landlord & Tenant Relationship)

What you can expect from your accommodation contract, including repairs, maintenance, communication, and your rights and responsibilities while living in halls.

3. Health & Wellbeing 

The support, advice and resources available to help you stay healthy, safe and well during your time in halls.

4. Equality & Diversity

How we create an accessible, inclusive and welcoming environment where you can feel respected, valued and supported.

5. Your Feedback & Improvements (Occupant Satisfaction)

How you can share your views and how we use resident feedback to improve the halls experience.

6. Sustainability

How we're reducing our environmental impact and how you can make sustainable choices while living in halls.

7. Accommodation Guarantees & Delays (Late Buildings & Guarantees)

What support is available if your accommodation is delayed or unavailable, and the options open to you.

8. General Health & Safety

How we work to provide you with a safe, healthy and well-managed living environment.

9. Facilities & Living Spaces (Health & Safety Miscellaneous)

The standards you can expect for bedrooms, kitchens, bathrooms, furnishings and other facilities in halls.

10. Communal Areas & Environment (Environmental Health & Communal Areas)

How we maintain shared spaces, outdoor areas, cleanliness and the overall living environment.

11. Safety & Security

The measures in place to help keep you, your belongings and our halls communities safe.

12. Lifts 

How we maintain lifts and support safe, accessible accommodation for all residents.

13. Gas, Electrics & Water

How we safely manage gas, electricity and water services in your accommodation.

14. Fire Safety

What we do to help protect you through fire prevention, detection systems, emergency procedures and ongoing safety checks.

The UUK website provides full details of the Student Accommodation Code 

Complaints

In order to abide by the code we provide all residents with details of the complaints procedure should you believe the University of Southampton halls accommodation does not comply with the Student Accommodation code. These details can be found in section 16 of the Agreement of Halls accommodation, which forms part of a legally binding contract for your University of Southampton accommodation, or is outlined below.

The complaints process is as follows:

 • In the first instance, if you are unhappy with your Accommodation, you should let us know within 30 days of the event or issue arising, by sending an email to accommodation@soton.ac.uk.

• If you remain dissatisfied with the resolution provided by us you may raise a complaint about the Accommodation by following the University’s Regulations Governing Student Complaints which can be found at the following link: www.southampton.ac.uk/studentadmin/appealscomplaints/for-students.page 

• If after following the full procedure set out in the University’s Regulations Governing Student Complaints the matter has not been resolved to your satisfaction you may make a complaint to the Office of the Independent Adjudicator.