Posted 1 month ago
Fri 22 Nov, 2024 12:11 AM
Studying and living at university can be an exciting and rewarding experience, but it can also come with some challenges and difficulties. Whether you need help with your academic work, your mental health and wellbeing, your finances, or any other aspect of student life, there are support services available at Southampton to help you. Please find below information on who to contact if you require assistance.
Below you can find details about the Student Hub, iSolutions and what your on site halls reception can assist you with.
The Student Hub
The Student Hub is here for you all year round. If you need help with fees, finance, or accommodation, or want to chat to someone about your wellbeing, you can contact The Hub 24/7 via email (studenthub@soton.ac.uk), online chat or by calling 02380 599 599.
Want to speak to someone in person? You can speak to an advisor in person at The Student Hub in B37 on Highfield Campus between 08:00-20:00, Monday-Sunday.
Other sites are open between 08:00 - 20:00 on the following days:
- Monday - Friday - Winchester School of Art
- Monday – Sir James Matthews Building
- Tuesday – Sir James Matthews Building
- Wednesday – Avenue Campus, Building 65 Parkes Building
- Thursday – National Oceanography Centre Southampton, Room 166/09 (Student Office)
- Friday – Sir James Matthews Building
Your Halls site reception
At each halls reception there is a team of hardworking, dedicated people who work tirelessly to ensure you have a comfortable and pleasant time here. During your stay these are the people who will look after you and keep your halls site clean and safe. Your reception team can help you with most things, some of which we’ve listed below.
You can visit in person or call the Reception switchboard number 02380 595777 or 25777, then press the extension number for your site reception.
Extension number by site: Archers Road: 3, City Gateway: 1, Erasmus Park: 2, Glen Eyre: 4, Highfield Hall: 5, Mayflower: 6, Wessex Lane: 7
(Please note, in instances of a site reception being unable to answer the phone, you may be diverted to another site reception to assist you.)
Your site reception can help you with:
- Picking up your post & parcels (with exception of Glen Eyre which has a separate post room at Chamberlain hall)
- Raising & scheduling maintenance jobs
- Managing site security
- Area/site knowledge
- Replacement keys & lock outs
- Signposting to other University services
- Collecting parking permits
- Minor first aid emergencies
- Printing and photocopying with machines located in or in vicinity of each reception.
iSolutions
Do you need help with you university IT? iSolutions provide you with IT services to make studying and using your devices on campus as smooth as possible. They provide self help guides, remote support and have Tech Hubs located in the Sir James Matthews building (SJM) and Hartley Library.
Located a short walk from Mayflower Halls, Archers Road halls and the city centre the SJM Tech Hub, located just off Guildhall square, offers a free drop in for all your in-person IT support needs.
Hartley Library is located at Highfield Campus.
